FAQs

How do I place an order?

Open the piece you like, choose the size or carat weight if there is a choice, and tap Add to cart. When you are ready, open the cart (the bag icon at the top of the page) and tap Check out. You get an order confirmation by email right after you pay.

Which payment methods do you accept?

Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay and Venmo. Shop Pay also lets you split the payment into installments.

Is it safe to pay on your website?

Yes. Checkout runs on Shopify's encrypted checkout. We never see or store your card details.

Do I have to pay for shipping?

US orders of $100 or more ship free with UPS and arrive in 3–5 business days. Below $100, UPS Ground is $5.95. UPS Express is $12.95 and arrives in 1–2 business days.

International orders (28 countries): Economy International $24.95 or DHL Express at the rate shown at checkout. Import duties and taxes, if any, are paid by the recipient.

When will my order ship?

Orders placed by 2 PM ET, Monday to Friday, ship the same day from our warehouse in Florida. Orders placed later, on weekends or on US holidays ship the next business day. You get a tracking number by email as soon as your order ships.

What if a package is refused, unclaimed or returned?

Please check your name and address carefully when you order. Packages that are refused, not picked up from the post office, or undeliverable because of a wrong name or address are not our responsibility. In that case we reserve the right to charge a restocking and shipping fee of 30–50% of the item's value.

Which currency are your prices in?

Our prices are in US dollars. If you shop from another country, the site can show prices in your local currency, and you pay the amount shown at checkout.

Can I return an item that doesn't fit or that I don't like?

Yes. You can return unworn, unused pieces within 30 days of delivery for a refund or an exchange. Email info@oliviastarjewelry.com with your order number before sending anything back, and we will reply with instructions.

Returns within the US are free, even if you simply changed your mind: we email you a prepaid UPS return label. For orders shipped outside the US, we cover the return if the piece is faulty, damaged or not what you ordered. Wrong ring or chain size? Write to us and we will exchange it for the right size.

Full details are in our Return policy.

Still have a question?

Email us at info@oliviastarjewelry.com. We answer within one business day.